Case Handler

Your key responsibilities include:\n\nProcessing instructions accurately from the instructing party.\nConducting client triages and coordinating with medical professionals.\nManaging communications with clients, treatment providers, and other stakeholders.\nDocumenting case histories meticulously on our case-management software.\nTaking ownership of cases to ensure timely completion and invoicing.Why Join Our Client?\n\nLife Assurance: 4x salary coverage.\nHealthcare Benefits: Medical Cash Plan with Simply Health.\nWellness Initiatives: Cycle to work scheme.\nGenerous Leave: 23 days holiday, increasing with service.\nFlexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office.\nPension Plan: 5% matched contributions.What We're Looking For:\n\nEssential qualifications include:\n\nGCSE C grade or equivalent.\nExperience in customer service, either face-to-face or over the phone.\nBasic administration skills and proficiency with Microsoft Office.\nStrong verbal and written communication skills.\nA customer-centric mindset with a willingness to learn and grow.Desirable Skills:\n\nNVQ in Customer Service or Business Administration (Level 2).\nExperience in a call handling environment.\nProven administration skills and experience with complaints handling.\nExcellent IT skills for data management and retrieval.\nA collaborative approach to teamwork and adaptability to change.Important Notes:\n\nSuccessful candidates must pass a vetting process, including financial probity checks (CCJs or bankruptcy check) and a basic DBS check.\n\nReady to Make a Difference?\n\nIf you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you!\n\nApply Today!\n\nOur client values diversity and is committed to creating an inclusive environment for all employees.\n\nIf you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.

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